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Service Line Support

Team and Role: Service Line Support
Location: Bucharest 
Level: 1 - 5 years’ experience
 
Responsibilites: 
 
·  L3 users' and infrastructure support; 
·  Users' incidents support; 
·  Infrastructure troubleshooting; 
·  Exploitation documentation updates; 
·  GFIacity management; 
·  Reporting; 
·  RSA tokens; 
·  Products licensing; 
·  Infrastructure GFIacity; 
·  Service Line communication management 
·  Community animation (key users); 
·  Service availability and evolutions; 
·  Service KPI reporting. 
 
Requirements: 
 
·  GFIacity management; 
·  Incidents and problems; 
·  Service consumption;  
·  Training and communication documentation;  
·  Exploitation documentation; 
·  French language and written (fluent); 
·  English fluent; 
·  Virtualization basic concepts knowledge; 
·  Motivation and communication skills for easier integration to the existing teams. 
 
Company description:
 
Vauban is a great independent Romanian Group with more than 11 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +450 consultants, +100 clients, having locations in Romania and France. 
Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure). 
Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.

Benefits

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Join highly skilled teams involved in great projects. Progress with passion. Training sessions and personal mentoring are done by key-experts in their area of expertise.
 

Social & sportive life

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Many actions are done in Vauban to promote social, sportive and cultural events. You will participate and contribute to the Vauban logistics during these events.